Is this included in my organisation's licence?

Yes. An organisation's licence includes every track, core and branch, with the Platform, Medical City, Essentia, the App and the dashboard. Your organisation enrols you on the track, and it appears under My track; there is nothing extra to buy.

Can I take it on my own?

Yes, as a Complete track for $399 one-time, or as the Full family with its 4 Deep Dives for $799 ($1,195 bought one by one). One payment opens it for 12 months under My track: the track's lessons, labs, Medical City scenarios, the certificate and the track mentor (100 questions per track, more with credit top-ups). General Essentia, the Studios and Design are not included. Where a week asks for your organisation's own documents, you work from BMEssentia's sample hospital documents instead, and observed sign-offs become self-assessed with evidence.

Which level should I choose?

Easy, Medium or Hard. A short baseline check on day one places you, or you can choose. Easy starts with worked examples and the simulation coach; Hard is independent, interleaved and timed. The same competencies are assessed at every level.

What do I get at the end?

The BMEssentia Certificate of Completion: Field Service & Clinical Specialist, naming the track and the level you completed, and a portfolio of the real work documents you made along the way.

How much time does it take?

10 weeks, about 3.5 hours a week, in items of a few minutes to about half an hour.

Which languages is it in?

Essentia answers and explains in English, Arabic and Chinese. The course lessons and the Device Lab are in English, and every track page is also in Arabic.

Field service engineer or clinical specialist · Core track · Your first territory

Field Service & Clinical Specialist

For field engineers and clinical specialists: survey a site, install and commission, train the staff, fix faults on the first visit and present the product honestly.

For: Field service engineers and clinical application specialists at manufacturers, distributors and service companies.

Start free: week 1 of a track Book a demo for your team

Field Service & Clinical Specialist: Device Lab 10, ICU ventilator — Device Lab 10 · ICU ventilator

The arc · 10 weeks · Your first territory

Your mentor, a character in the trackRania MansourField Service and Clinical Applications Manager

Length: 10 weeks
Time: About 3.5 hours a week
Levels: Easy, Medium, Hard
Certificate: Certificate of Completion
On your own: $399, 12 months

What you'll be able to do

The job, done properly.

Survey a critical care site against the installation guide and get every gap owned
Install and commission with calibrated instruments and produce an IQ/OQ pack a hospital accepts
Plan and deliver performance-based customer training with per-person competency sign-off
Triage remotely and fix faults first time across the product and the customer's systems
Handle complaints, field safety notices and recalls with exact traceability
Present value in the buyer's terms with sourced claims, inside tender rules

The story

You are the new field engineer and clinical specialist for critical care at Crescent Medical Distribution, a distributor (fictional) for monitoring and ventilation. Your territory is three Medical City customers: Medical City Hospital, Kirkby Moor Community Hospital and a rural district hospital.

Rania MansourField Service and Clinical Applications Manager · your mentor (a character in the track)

“A field engineer carries three things into every hospital: the product, the evidence and the company's name. Learn the limits of what you may claim before you learn the features.”

Inside the track

What you actually use, every week.

The real screens: My track, a step with your mentor, a simulation, your skills map and the certificate.

**A step with your mentor in the Device Lab**The step names what to look at on the real device, with hints that never give the answer away.Shown: Ventilator with Rania Mansour, this track's mentor

**A simulation**Real hospital work in Medical City, scored and debriefed, at your level.

**Your skills map**This track's own competencies, from your baseline to mastery. They move only on evidence.Shown: a sample learner's progress

**The certificate**A Certificate of Completion in the track's colours, with the work behind it.Shown: a sample for Leila Haddad, a fictional learner

The arc

10 weeks, one running case.

Each week is one working shift: learn, see inside, do, work, think, check, reflect. Open a week to see its real steps.

Your territory, stop by stop

Week 1The territory
Week 2Know it better than the customer
Week 3Walk the site before shipping
Week 4Install and commission
Week 5Train the people who use it
Week 6First callout: fix it first time
Week 7Document, maintain, and handle the notice
Week 8Present and sell with integrity
Week 9The worst week in the territory (boss week)
Week 10Handover: the capstone

Week 1The territory3.9 h
The six-bed ICU order at Medical City Hospital: nine weeks to go-live, and you own it.
- DoDevice Mastery · Patient Monitoring20 min
- See insideDevice Lab 38 · Cardiac Monitor: monitoring and diagnostic acquisition compared10 min
- WorkTerritory and portfolio brief15 min
- LearnClinical Engineering ch1 · The CE Marking Process and Requirements15 min
- + 10 more steps
You make: Territory and portfolio brief
Week 2Know it better than the customer4.1 h
Dr Nair doubts the ventilators and monitors you are about to install in her six beds.
- DoTech Detective · Rain in the Expiratory Limb20 min
- See insideDevice Lab 10 · ICU turbine ventilator10 min
- WorkCompetitor comparison card15 min
- LearnInstrumentation ch8 · Real-Time Signal Processing in Patient Monitoring15 min
- + 12 more steps
You make: Competitor comparison card and product one-pager
Week 3Walk the site before shipping3.2 h
Bed spaces 1-6, East Wing ICU: what must be true before your equipment arrives.
- DoRoom Builder · ICU Bed Space20 min
- See insideDevice Lab 10 · Ventilator: oxygen supply lost10 min
- WorkPre-installation site survey report20 min
- LearnBlueprint ch14 · Healthcare Systems Integration: Managing Hospital Technology and Infrastructure15 min
- + 12 more steps
You make: Pre-installation site survey report
Week 4Install and commission4.5 h
Six bed spaces commissioned, or a clear list of what stops them, by Friday.
- DoCommissioning · New ICU bed spaces20 min
- See insideDevice Lab 10 · Ventilator: prepare a test-lung breathing demonstration10 min
- WorkInstallation and commissioning pack20 min
- LearnClinical Engineering ch5 · Acceptance Testing for New Equipment15 min
- + 13 more steps
You make: Installation and commissioning pack
Week 5Train the people who use it3.5 h
Forty nurses trained and signed off on the six bed spaces' monitors and ventilators before Monday.
- DoOperations Manager · Smart pump go-live: 410 nurses, one library20 min
- See insideDevice Lab 38 · Cardiac Monitor: restless, agitated patient10 min
- WorkCustomer training session plan with competency sign-off20 min
- LearnDevice Design ch6 · Regulatory Standards for Usability10 min
- + 13 more steps
You make: Customer training session plan, quick card and competency sign-off sheet
Week 6First callout: fix it first time4 h
Bed 4's alarms are late and two monitors restarted together. Dr Nair wants to know if your system is safe.
- DoTech Detective · The Call That Waited20 min
- See insideDevice Lab 38 · Cardiac Monitor: ventricular paced at 7010 min
- WorkField troubleshooting case file20 min
- LearnBlueprint ch2 · Troubleshooting and Problem-Solving in Biomedical Equipment15 min
- + 12 more steps
You make: Field troubleshooting case file
Week 7Document, maintain, and handle the notice3.2 h
Fourteen ventilators in the territory under a notice; one unreported reboot at Kirkby Moor.
- DoOperations Manager · Ventilator software notice: restart into standby20 min
- See insideDevice Lab 10 · Ventilator: external power lost10 min
- WorkService report, FSN customer letter and complaint record20 min
- LearnClinical Engineering ch8 · Medical Device Reporting (MDR) and Safety Systems (MAUDE, ECRI)15 min
- + 12 more steps
You make: Service report, FSN customer letter and complaint record
Week 8Present and sell with integrity2.8 h
From six ICU beds to the surgical wing tender: forty-eight monitors and a central station.
- DoProcurement · Patient Monitoring Network20 min
- See insideDevice Lab 38 · Cardiac Monitor: chest pain with ST elevation10 min
- WorkValue case, objection map and follow-up email15 min
- LearnClinical Engineering ch3 · Value Analysis and Cost Comparison Techniques15 min
- + 10 more steps
You make: Value presentation, objection map and follow-up email
Week 9The worst week in the territory (boss week)3.5 h
Every account you own needs you this week. Your manager is on leave.
- DoMaster Challenge · Three notices before breakfast20 min
- See insideDevice Lab 10 · Ventilator: circuit disconnected5 min
- WorkRenewal objection response and proposed service terms15 min
- LearnClinical Engineering ch5 · Managing Outside Services Effectively10 min
- + 10 more steps
You make: Renewal objection response and the week's records
Week 10Handover: the capstone2.7 h
You hand the territory's first quarter to your manager with your capstone as the proof.
- DoDevice Mastery · Grand Rounds20 min
- See insideDevice Lab 38 · Cardiac Monitor: capstone, three situations10 min
- WorkCapstone presentation20 min
- LearnBMEssentials · How to Prove You Understand an Entire System Using a Single Drawing (first 20 minutes)20 min
- + 7 more steps
You make: Capstone presentation and sign-off

Proof

Only evidence counts.

A step is done when there is evidence: a simulation score, a saved work document, a passed check or a signed observation. Opening a page never ticks anything.

Before and afterThe same baseline check on day one and in the final week, scored per competency.
Mastery, not attendanceEach competency has a mastery threshold. Below it, the track routes you to the named remediation items and a re-check; a week cannot be ticked complete by opening items alone.
The audit packYour weekly work documents and capstones, ready for a supervisor, an employer or an inspector.

The certificate

BMEssentia Certificate of Completion: Field Service & Clinical Specialist

It names the track and the level you completed. Your portfolio holds the work behind it.

All 10 weeks' required items done at the learner's level
At least 8 of 10 competencies mastered
Final check at or above the level's pass mark
Installation and training observed sign-offs complete
Capstone at 3 or above on every criterion, signed off by the manager (institutions) or AI-assisted rubric review (individuals)

Full installation and commissioning pack

For one real or Medical City installation (default: the six ICU bed spaces), produce the complete pack a hospital receives: site survey, installation qualification, operational checks with measured values, electrical safety with calibrated instruments, non-conformances, training record and handover conditions.

Evidence it gives: The document an auditor or a notified body asks for first; supports installation-time and NCR metrics.

A customer training session, delivered and recorded

Design and deliver a customer training session on your product to real clinical staff (or a realistic mock audience for individuals), with performance objectives, hands-on tasks, a check and per-person competency sign-off; record it and evaluate it.

Evidence it gives: Per-person training evidence for the customer's inspection, and use-problem feedback for the manufacturer's quality system.

Field troubleshooting case file

Document one real (or simulation-based) field fault end to end: the call, remote triage, preparation, on-site investigation across the product and the customer's systems, the cause with evidence, the fix and its proof, the records, any complaint or notice raised, and the customer communication.

Evidence it gives: A first-time-fix case with traceable records; feeds the first-time-fix metric.

Three levels

Easy, Medium or Hard.

A baseline check on day one places you, or you choose. The competencies are the same at every level; the support and the pressure change.

Easy

Baseline under 50%, or chosen · simulations at Foundation

For new field engineers: worked examples first, guided simulations at Foundation with the coach on, the extra and Hard-only cases hidden.

Medium

Baseline 50% to 74%, or chosen · simulations at Practitioner

The standard track for engineers with some field experience: Practitioner difficulty, the night-noise, monitoring-upgrade and wrong-bed cases added.

Hard

Baseline 75% and above, or chosen · simulations at Expert

For experienced engineers and specialists: Expert difficulty, every case, strict thresholds, a timed boss week.

Ways to get this track

On your own, with a plan, or with your organisation.

Complete track

This track

$399for 12 months

The track's lessons, labs and Medical City scenarios
The certificate when you finish
The track mentor: 100 questions for the track, more with credit top-ups
Or the Full family with its 4 Deep Dives: $799 ($1,195 bought one by one)

General Essentia, the Studios and Design are not included. Subscribe within 30 days and what you paid counts toward your plan.

Start free: week 1 of a track

Premium · Pro

Included in Premium and Pro

$299a year with Premium

Premium: 1 active track family at a time, this one or any other
Pro: 3 active track families at a time, with heavy AI use
Or Premium at $39 a month; one-time tracks cost 25% less with Premium, 40% less with Pro

Get Premium

Organisation licence

Every track for every seat

Every track and product, and the dashboard
Enrol people or cohorts and follow their progress
Seats for a year, an academic year or a semester

Book a demo Organisation prices

Branches

Make it yours with a branch.

Each branch keeps the core track's shape and focuses on one area of work. Each is sold on its own as a Deep Dive, and all of them come in the Full family.

Branch · Field Service & Clinical Specialist

Imaging

In six weeks a field engineer or specialist can hand over CT, MRI, DR and ultrasound to a hospital's acceptance, troubleshoot image faults by physics, and explain to radiologists what their scanners measure.

6 weeks · about 4 hours a week

EasyMediumHard

Certificate of Completion: Field Service & Clinical Specialist, Imaging branch

Deep Dive · $199 · 12 monthsIncluded in every organisation licenceSee the track

Branch · Field Service & Clinical Specialist

Critical Care

In six weeks a field engineer or specialist who finished the core can commission smart infusion fleets, ECMO, balloon pumps, defibrillator fleets and transport and resus systems, and support customers through a surge.

6 weeks · about 4 hours a week

EasyMediumHard

Certificate of Completion: Field Service & Clinical Specialist, Critical Care branch

Deep Dive · $199 · 12 monthsIncluded in every organisation licenceSee the track

Branch · Field Service & Clinical Specialist

Surgical

In six weeks a field engineer or specialist who finished the core can install anaesthesia, energy, robotic and endoscopy systems at their joins, support theatre teams on fire and energy safety, and stand beside a customer through a theatre incident.

6 weeks · about 4 hours a week

EasyMediumHard

Certificate of Completion: Field Service & Clinical Specialist, Surgical branch

Deep Dive · $199 · 12 monthsIncluded in every organisation licenceSee the track

Branch · Field Service & Clinical Specialist

Laboratory

In six weeks a field engineer or specialist who finished the core can commission point-of-care networks and laboratory equipment by trying to defeat their controls, brief customers on interference and identification, sell on honest cost per result, and handle cold chain and counterfeit crises.

6 weeks · about 3.5 hours a week

EasyMediumHard

Certificate of Completion: Field Service & Clinical Specialist, Laboratory and point of care branch

Deep Dive · $199 · 12 monthsIncluded in every organisation licenceSee the track

FAQ

Answers before you start.

Anything else, write to the team and we answer directly.

Yes. An organisation's licence includes every track, core and branch, with the Platform, Medical City, Essentia, the App and the dashboard. Your organisation enrols you on the track, and it appears under My track; there is nothing extra to buy.
Yes, as a Complete track for $399 one-time, or as the Full family with its 4 Deep Dives for $799 ($1,195 bought one by one). One payment opens it for 12 months under My track: the track's lessons, labs, Medical City scenarios, the certificate and the track mentor (100 questions per track, more with credit top-ups). General Essentia, the Studios and Design are not included. Where a week asks for your organisation's own documents, you work from BMEssentia's sample hospital documents instead, and observed sign-offs become self-assessed with evidence.

Start free: week 1 of a track Request a demo