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Field Service & Clinical SpecialistCritical Care

Branch · Critical care territory

Field Service & Clinical Specialist:Critical Care

Monitoring, ventilation, infusion and defibrillation in ICU, ED and theatre.

For: Critical care distributors, manufacturers and service companies

Before you start: The Field Service & Clinical Specialist core track, or its baseline check at Medium or above

Start free: week 1 of a trackBook a demo for your team
Your mentor, a character in the trackRania MansourField Service and Clinical Applications Manager
Length
6 weeks
Time
About 4 hours a week
Levels
Easy, Medium, Hard
Certificate
Certificate of Completion
On your own
$199, 12 months
Field Service & Clinical Specialist: Critical Care: Medical City, ECMO at ICU Bed 2
Medical City · ECMO at ICU Bed 2

The arc · 6 weeks · Critical care territory

What you'll be able to do

The job, done properly.

  • Commission a smart pump fleet with its library
  • Commission ECMO and balloon pumps against references
  • Roll out a defibrillator fleet without seams
  • Commission transport and alarm systems for the worst hour
  • Support a surge honestly

The story

Crescent Medical Distribution widens your critical care portfolio: smart pumps, ECMO, balloon pumps, defibrillators and transport ventilators, across the same Medical City customers.

Rania MansourField Service and Clinical Applications Manager · your mentor (a character in the track)
“The pumps were never the risk here; the data was. Treat the drug library as a medical device in its own right: owned, versioned, double-checked, deployed and then verified on the hardware it runs on.”

Inside the track

What you actually use, every week.

The real screens: My track, a step with your mentor, a simulation, your skills map and the certificate.

My track
My trackThe arc of 6 weeks, this week's case, your mentor and your next step, in Field Service & Clinical Specialist: Critical Care's own colours.
A step with your mentor in the Device Lab
A step with your mentor in the Device LabThe step names what to look at on the real device, with hints that never give the answer away.Shown: ECMO with Rania Mansour, this track's mentor
A simulation
A simulationReal hospital work in Medical City, scored and debriefed, at your level.
Your skills map
Your skills mapThis track's own competencies, from your baseline to mastery. They move only on evidence.Shown: a sample learner's progress
The certificate
The certificateA Certificate of Completion in the track's colours, with the work behind it.Shown: a sample for Aisha Bello, a fictional learner

The arc

6 weeks, one running case.

Each week is one working shift: learn, see inside, do, work, think, check, reflect. Open a week to see its real steps.

Your territory, stop by stop

  1. Week 1The library is the device
  2. Week 2Circulation outside the body
  3. Week 3Every arrest, the same machine
  4. Week 4The worst hour of a transfer
  5. Week 5The wave (boss week)
  6. Week 6The capstone
  1. Week 1The library is the device4.5 h

    Ward 7's smart pump go-live, the first of twenty wards.

    • DoCommissioning · Infusion pump fleet swap20 min
    • See insideDevice Lab 56 · Infusion Pump: upstream pressure sensing10 min
    • WorkSmart pump ward go-live verification20 min
    • LearnTherapeutic Devices ch8 · Modes of Drug Infusion10 min
    • + 10 more steps

    You make: Smart pump ward go-live verification

  2. Week 2Circulation outside the body5 h

    Bed 14's ECMO service and two balloon pumps.

    • DoCommissioning · ECMO service launch20 min
    • See insideDevice Lab 8 · ECMO: pressure check10 min
    • WorkECMO commissioning record20 min
    • LearnProsthetic Devices ch4 · Components of Artificial Lung Devices15 min
    • + 13 more steps

    You make: ECMO commissioning record

  3. Week 3Every arrest, the same machine4.6 h

    The defibrillator fleet roll-out, ward by ward.

    • DoCommissioning · Defibrillator fleet roll-out20 min
    • See insideDevice Lab 19 · Defibrillator: consumable readiness failure10 min
    • WorkDefibrillator readiness quick card10 min
    • LearnTherapeutic Devices ch3 · Types of Defibrillators: A Detailed Breakdown15 min
    • + 12 more steps

    You make: Defibrillator readiness quick card and roll-out record

  4. Week 4The worst hour of a transfer4.2 h

    Transport ventilators and the resus alarm system.

    • DoCommissioning · Transport ventilator fleet20 min
    • See insideDevice Lab 10 · Transport turbine ventilator10 min
    • WorkTransfer team practice set15 min
    • LearnTherapeutic Devices ch7 · Introduction to Ventilators10 min
    • + 10 more steps

    You make: Transfer team practice set

  5. Week 5The wave (boss week)2.2 h

    Surge across your territory.

    • DoMaster Challenge · Oxygen on the edge20 min
    • See insideDevice Lab 10 · Ventilator: oxygen supply lost5 min
    • WorkSurge teaching sheet15 min
    • LearnDevice Library · Ventilator: Logistics, 'Surge, and what the field learned'10 min
    • + 7 more steps

    You make: Surge teaching sheet

  6. Week 6The capstone2.1 h

    Your critical care portfolio.

    • DoDevice Mastery · ECMO and Bypass20 min
    • WorkCapstone presentation20 min
    • ThinkBMEssence · Business Mastery 20: How to Build a Medical Device Training Programme15 min
    • CheckWarm-up: retrieval from earlier weeks (spaced)8 min
    • + 5 more steps

    You make: Capstone

Proof

Only evidence counts.

A step is done when there is evidence: a simulation score, a saved work document, a passed check or a signed observation. Opening a page never ticks anything.

  • Before and afterThe same baseline check on day one and in the final week, scored per competency.
  • Mastery, not attendanceEach competency has a mastery threshold. Below it, the track routes you to the named remediation items and a re-check; a week cannot be ticked complete by opening items alone.
  • The audit packYour weekly work documents and capstones, ready for a supervisor, an employer or an inspector.

The certificate

BMEssentia Certificate of Completion: Field Service & Clinical Specialist, Critical Care branch

It names the track and the level you completed. Your portfolio holds the work behind it.

  • All 6 weeks' required items done at the learner's level
  • At least 8 of 9 competencies mastered
  • Final check at or above the level's pass mark
  • Capstone at 3 or above on every criterion, signed off by the manager or professor (institutions) or AI-assisted rubric review (individuals)

A life-support commissioning pack

Commission one life-support system (smart pump ward, ECMO bay or balloon pumps): references, infection control where relevant, transport endurance, conditions and training.

Evidence it gives: Life-support commissioning file.

A critical care training programme at scale

Design and deliver (or record) a training programme for a critical care roll-out or surge: task objectives, practice sets, per-person sign-off and results.

Evidence it gives: Training evidence for inspection.

A fleet roll-out record

Plan and record a fleet roll-out (defibrillators or pumps): unit-by-unit tests, software versions, old units collected, user checks set up, notices checked.

Evidence it gives: Fleet readiness evidence.

Three levels

Easy, Medium or Hard.

A baseline check on day one places you, or you choose. The competencies are the same at every level; the support and the pressure change.

Easy

Baseline under 50%, or chosen · simulations at Foundation

Worked examples first; Foundation simulations; harder cases hidden.

Medium

Baseline 50% to 74%, or chosen · simulations at Practitioner

Practitioner difficulty; balloon pumps, radar and resus monitoring shown.

Hard

Baseline 75% and above, or chosen · simulations at Expert

Expert difficulty, every case, timed boss week.

Ways to get this track

On your own, with a plan, or with your organisation.

Deep Dive

This Deep Dive

$199for 12 months

  • The track's lessons, labs and Medical City scenarios
  • The certificate when you finish
  • The track mentor: 100 questions for the track, more with credit top-ups
  • Or the Field Service & Clinical Specialist Full family: $799

General Essentia, the Studios and Design are not included. Subscribe within 30 days and what you paid counts toward your plan.

Start free: week 1 of a track

Premium · Pro

Included in Premium and Pro

$299a year with Premium

  • Premium: 1 active track family at a time, this one or any other
  • Pro: 3 active track families at a time, with heavy AI use
  • Or Premium at $39 a month; one-time tracks cost 25% less with Premium, 40% less with Pro
Get Premium

Organisation licence

Every track for every seat

  • Every track and product, and the dashboard
  • Enrol people or cohorts and follow their progress
  • Seats for a year, an academic year or a semester
Book a demoOrganisation prices

More Field Service & Clinical Specialist branches

The other branches.

Field Service & Clinical Specialist: Device Lab 10, ICU ventilator

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Certificate of Completion: Field Service & Clinical Specialist

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Field Service & Clinical Specialist: Imaging: Device Lab, CT

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Imaging

In six weeks a field engineer or specialist can hand over CT, MRI, DR and ultrasound to a hospital's acceptance, troubleshoot image faults by physics, and explain to radiologists what their scanners measure.

6 weeks · about 4 hours a week
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Certificate of Completion: Field Service & Clinical Specialist, Imaging branch

Deep Dive · $199 · 12 monthsIncluded in every organisation licenceSee the track
Field Service & Clinical Specialist: Surgical: Medical City, robotic theatre

Branch · Field Service & Clinical Specialist

Surgical

In six weeks a field engineer or specialist who finished the core can install anaesthesia, energy, robotic and endoscopy systems at their joins, support theatre teams on fire and energy safety, and stand beside a customer through a theatre incident.

6 weeks · about 4 hours a week
EasyMediumHard

Certificate of Completion: Field Service & Clinical Specialist, Surgical branch

Deep Dive · $199 · 12 monthsIncluded in every organisation licenceSee the track
Field Service & Clinical Specialist: Laboratory: Device Lab, centrifuge

Branch · Field Service & Clinical Specialist

Laboratory

In six weeks a field engineer or specialist who finished the core can commission point-of-care networks and laboratory equipment by trying to defeat their controls, brief customers on interference and identification, sell on honest cost per result, and handle cold chain and counterfeit crises.

6 weeks · about 3.5 hours a week
EasyMediumHard

Certificate of Completion: Field Service & Clinical Specialist, Laboratory and point of care branch

Deep Dive · $199 · 12 monthsIncluded in every organisation licenceSee the track

FAQ

Answers before you start.

Anything else, write to the team and we answer directly.

Contact us

  • Yes. An organisation's licence includes every track, core and branch, with the Platform, Medical City, Essentia, the App and the dashboard. Your organisation enrols you on the track, and it appears under My track; there is nothing extra to buy.

Start free: week 1 of a trackRequest a demo