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Senior EngineerIncident & Recall Lead

Branch · The Incident Desk

Senior Engineer:Incident & Recall Lead

Lead device incidents and recalls across the hospital, and report them to the right body.

For: Hospitals that want one engineer to lead device incident investigations, cyber incidents, recalls and lookbacks.

Before you start: Senior Engineer (core) completed or in progress: this branch assumes the core's competencies and builds the Incident & Recall Lead specialism on them.

Start free: week 1 of a trackBook a demo for your team
Your mentor, a character in the trackMarcus ChenFormer Head of Clinical Engineering, now regional
Length
6 weeks
Time
3-5 hours a week
Levels
Easy, Medium, Hard
Certificate
Certificate of Completion
On your own
$199, 12 months
Senior Engineer: Incident & Recall Lead: Patient Safety simulation
Patient Safety simulation

The arc · 6 weeks · The Incident Desk

What you'll be able to do

The job, done properly.

  • Finds patterns across incidents and closes 'no fault found' properly
  • Investigates implant, home-device and cyber incidents
  • Runs estate-wide recalls including public-access and patient-owned devices
  • Writes serious incident reports for coroners and regulators
  • Leads lookbacks from data

The story

BMEssentia Medical City Hospital and its community services; you lead device incidents and recalls.

Marcus ChenFormer Head of Clinical Engineering, now regional · your mentor (a character in the track)
“Three near misses on three makers are either chance or a common part. Prove which.”

Inside the track

What you actually use, every week.

The real screens: My track, a step with your mentor, a simulation, your skills map and the certificate.

My track
My trackThe arc of 6 weeks, this week's case, your mentor and your next step, in Senior Engineer: Incident & Recall Lead's own colours.
A step in My track
A step in My trackWhat to do, why it matters now and what to look for, before you open the simulation.Shown: this track's first case, with Marcus Chen
A simulation
A simulationReal hospital work in Medical City, scored and debriefed, at your level.
Your skills map
Your skills mapThis track's own competencies, from your baseline to mastery. They move only on evidence.Shown: a sample learner's progress
The certificate
The certificateA Certificate of Completion in the track's colours, with the work behind it.Shown: a sample for Sofia Lindqvist, a fictional learner

The arc

6 weeks, one running case.

Each week is one working shift: learn, see inside, do, work, think, check, reflect. Open a week to see its real steps.

The case board

  1. Week 1Patterns across incidentsCross-incident pattern review
  2. Week 2Single-record devices and the communityInvestigation plan for implant and home-device incidents
  3. Week 3Cyber and network incidentsDevice cyber incident playbook
  4. Week 4Recalls at scaleEstate-wide recall operating procedure
  5. Week 5Deaths, regulators and the reportSerious incident report (device section)
  6. Week 6Boss week: The lookbackLookback plan and exposure definition
  1. Week 1Patterns across incidents2.6 h

    Three near misses, one thread.

    • DoPatient Safety simulation: The Common Thread30 min
    • WorkInvestigate studio: the quarter's pattern review20 min
    • LearnClinical Engineering ch. 8, lesson 3: Medical Device Reporting and Safety Systems (MAUDE, ECRI)15 min
    • ThinkBusiness Mastery G.19: The Medical Device Post-Market Surveillance System15 min
    • + 5 more steps

    You make: Cross-incident pattern review

  2. Week 2Single-record devices and the community4.6 h

    Four shocks on the stairs; thirty-one minutes in the dark.

    • DoPatient Safety simulation: Four Shocks on the Stairs30 min
    • See insideGuided learning, day 1: Manual monitor-defibrillator, checkpoints 19-34 of 6640 min
    • WorkDocument studio: implant and home-device investigation plan15 min
    • LearnClinical Engineering ch. 10, lesson 4: Risk Management during Adverse Events15 min
    • + 7 more steps

    You make: Investigation plan for implant and home-device incidents

  3. Week 3Cyber and network incidents3.3 h

    When the network went dark.

    • DoPatient Safety simulation: When the Network Went Dark30 min
    • WorkProcedure studio: device cyber incident playbook20 min
    • LearnIllustration: device alerts, network connections and patient space5 min
    • ThinkIEC 80001-1: networks incorporating medical devices10 min
    • + 7 more steps

    You make: Device cyber incident playbook

  4. Week 4Recalls at scale5.6 h

    The register that does not match the wards.

    • DoOperations Manager simulation: Missing equipment, 14% of pumps unaccounted for25 min
    • See insideGuided learning, day 1: Volumetric infusion pump, checkpoints 24-37 of 7335 min
    • WorkProcedure studio: estate-wide recall procedure20 min
    • LearnClinical Engineering ch. 10, lesson 5: Mock Device Recall Scenario15 min
    • + 10 more steps

    You make: Estate-wide recall operating procedure

  5. Week 5Deaths, regulators and the report2.6 h

    The shock that never came and the notice nobody read.

    • DoPatient Safety simulation: The Shock That Never Came30 min
    • WorkInvestigate studio: serious incident report, device section20 min
    • LearnClinical Engineering ch. 13, lesson 3: Case Studies on Patient Safety Failures and Successes15 min
    • ThinkEU MDR: vigilance and post-market surveillance10 min
    • + 5 more steps

    You make: Serious incident report (device section)

  6. Week 6Boss week: The lookback5.9 h

    The endoscope lookback.

    • DoMaster Challenge: Forty-one patients and a kinked tube40 min
    • See insideGuided learning, day 1: Chip-on-tip, checkpoints 29-46 of 7945 min
    • WorkInvestigate studio: lookback plan20 min
    • CheckCheck: interleaved10 min
    • + 8 more steps

    You make: Lookback plan and exposure definition

Proof

Only evidence counts.

A step is done when there is evidence: a simulation score, a saved work document, a passed check or a signed observation. Opening a page never ticks anything.

  • Before and afterThe same baseline check on day one and in the final week, scored per competency.
  • Mastery, not attendanceBelow-threshold competencies route to their named remediation and a re-check.
  • The audit packYour weekly work documents and capstones, ready for a supervisor, an employer or an inspector.

The certificate

BMEssentia Certificate of Completion: Senior Engineer, Incident & Recall Lead

It names the track and the level you completed. Your portfolio holds the work behind it.

  • All weeks' required items done
  • Final check at or above the level's pass mark
  • At least 6 of 8 branch competencies at mastery
  • Capstone graded 60 or above (core tracks) or every branch device signed off (clinical branches)
  • Institutions: supervisor or educator sign-off; individuals: self-assessed with evidence, shown as such

Quarterly device safety pattern report

Produce your hospital's first cross-source device safety pattern report and get one cluster confirmed or ruled out by reproduction.

Evidence it gives: Device safety trend analysis.

A serious device investigation, start to finish

Lead one real device investigation (anonymised) through evidence, analysis, external reporting and actions.

Evidence it gives: Completed serious device incident investigation.

Recall capability test

Run an unannounced mock recall on one device family across the whole estate and measure time-to-locate and closure quality.

Evidence it gives: Recall readiness test (FMS recall management).

Three levels

Easy, Medium or Hard.

A baseline check on day one places you, or you choose. The competencies are the same at every level; the support and the pressure change.

Easy

Baseline under 50% · simulations at Foundation

Worked examples first, then guided practice. Simulations at Foundation difficulty with the coach on and marking as you go. Fewer cases per week (the extra and hard-only cases are hidden). Mastery thresholds 10 points lower.

Medium

Baseline 50% to 74% · simulations at Practitioner

Guided to independent: the standard track. Simulations at Practitioner difficulty, the coach hidden but available, the extra cases each week from the middle of the track, mastery thresholds as stated.

Hard

Baseline 75% and above · simulations at Expert

Independent and interleaved: every simulation at Expert difficulty, all extra and hard-only cases, stricter mastery thresholds (+5), and time pressure.

Ways to get this track

On your own, with a plan, or with your organisation.

Deep Dive

This Deep Dive

$199for 12 months

  • The track's lessons, labs and Medical City scenarios
  • The certificate when you finish
  • The track mentor: 100 questions for the track, more with credit top-ups
  • Or the Senior Engineer Full family: $749

General Essentia, the Studios and Design are not included. Subscribe within 30 days and what you paid counts toward your plan.

Start free: week 1 of a track

Premium · Pro

Included in Premium and Pro

$299a year with Premium

  • Premium: 1 active track family at a time, this one or any other
  • Pro: 3 active track families at a time, with heavy AI use
  • Or Premium at $39 a month; one-time tracks cost 25% less with Premium, 40% less with Pro
Get Premium

Organisation licence

Every track for every seat

  • Every track and product, and the dashboard
  • Enrol people or cohorts and follow their progress
  • Seats for a year, an academic year or a semester
Book a demoOrganisation prices

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FAQ

Answers before you start.

Anything else, write to the team and we answer directly.

Contact us

  • Yes. An organisation's licence includes every track, core and branch, with the Platform, Medical City, Essentia, the App and the dashboard. Your organisation enrols you on the track, and it appears under My track; there is nothing extra to buy.

Start free: week 1 of a trackRequest a demo